Frequently Asked Questions

  • 1. How do I earn SFE$?

    Earn SFE$ by uploading an image of your shopping receipt on the shopFarEast mobile app.

     

    Things to note:
    • Receipt must meet the minimum spend of $10 to qualify.
    • Receipt must be from stores at participating Far East Malls..
    • Receipt must be submitted within 24 hours from the date of receipt transaction.
    • A Member may submit and earn SFE$ on a maximum of two receipts from each store for same-day purchases made each day.
    • SFE$ shall not be awarded for receipts submitted above the allowable daily quota. In the event the Member submits more than two same-day receipts, the two same-day receipts may not be approved in the same order that the receipts were submitted.
  • 2. What is the minimum spend required to earn SFE$? 

    You can earn SFE$ with a minimum nett spending of $10 in a single receipt.

     

  • 3. After I’ve registered for a membership account, can I still submit my past receipts? 
    To be eligible to earn SFE$, you must be a registered member at the point of purchase and submit your receipt no later than 24 hours following your purchase.
  • 4. Can I combine my receipts to meet the minimum spending to earn SFE$?
    No, minimum nett spending of $10 must be made in a single receipt to qualify for earning SFE$.
  • 5. When will the SFE$ be credited into my account?
    Your SFE$ will be credited within 2 working days from the day of submission. We advise you to retain your original receipts until your receipt is approved if further verifications are needed.
  • 6. What is the grace period for submission of receipts?
    You will need to submit your receipts within 24 hours of purchase. E.g. If the purchase is made on 1 June 2021, receipts must be submitted no later than 2 June 2021, 11:59pm. 

    Receipts submitted after this period will be declined.
  • 7. How do I submit my receipts to earn SFE$?

    Shoppers can submit their receipts via the shopFarEast Mobile App:

     

    • Launch the shopFarEast App.
    • Tap on the SCAN icon at the bottom bar of the home screen.
    • Tap on Earn SFE$ by Scanning Receipt.
    • Read the instructions carefully and choose the following:
    • Tap on the Camera button to snap a picture of your receipt
    • Crop your image to make sure that all the details are clearly shown, and the receipt is in focus.
    • Tap on the tick button on the top right-hand corner.
    • Enter receipt amount and tap submit.

     

    or

     

    • Tap on the Gallery Button to upload an image of your receipt from your phone gallery.
    • Tap on the Camera button to snap a picture of your receipt.
    • Crop your image to make sure that all the details are clearly shown, and the receipt is in focus.
    • Tap on the tick button on the top right-hand corner.
    • Enter receipt amount and tap submit.

     

    Receipts will be approved within 2 working days of submission.

     

  • 8. How many receipts can I submit per day?
    You may submit and earn SFE$ that meet the following requirements:
    • Receipt must be from stores at participating Far East Malls,
    • Receipts are submitted within 24 hours of purchases, and
    • Receipt must meet the minimum spend of $10 to qualify.
    • Submitting a maximum of two receipts from each store for same-day purchases made each day.
  • 9. Why can’t I submit multiple receipts at the same time?
    Submitting more than one receipt image at a time will result in conflicting information being registered by the system, resulting in the receipts submitted being declined.
  • 10. What is the point allocation system for shopFarEast Rewards?
    You will receive 1 shopFarEast dollar (SFE$) for every S$1 spent (rounded down to the nearest dollar). For supermarket purchases, every $3 spent earns 1 shopFarEast dollar (SFE$). 

    There is a maximum cap of 2,000 points that you can earn in a single day. 

    shopFarEast dollars (SFE$) are accorded based on the nett purchase amount.
  • 11. What is the maximum number of shopFarEast dollars (SFE$) that I can earn within a day?

    You can earn a maximum of 2,000 shopFarEast dollars (SFE$) a day. This is exclusive of bonus points earned from birthday benefits and campaign-related bonus SFE$.

  • 12. Which receipts can I submit?
    The earning of SFE$ is applicable to all participating stores at Far East Malls with a (min. nett spending of $10) except the following:
    • Money currency exchange at a money changer, bank, automatic teller machine or financial service institution;
    • Purchase of retailers’ vouchers or e-vouchers, and/or Far East Malls e-vouchers. SFE$ will be earned upon utilisation of Far East Malls e-Vouchers;
    • Purchase of retailers’ stored value cards/tenant vouchers/tenant gift certificates. SFE$ will be earned upon utilisation of these stored value cards/tenant vouchers/tenant gift certificates unless otherwise stated;
    • Deposit payment. SFE$ will be earned upon utilisation of deposit value;
    • Cashcard top-up receipts;
    • AXS/SAM/POPStation payments and bill payments;
    • Online purchases or any online spend;
    • Any purchases or spend made at pushcart, atrium events or pop-up stores (by non-Mall retailers);
    • Goods and/or services from a non-profit organisation or financial institution (including but not limited to banks and government institutions); and payment(s) made at offices, duplicated receipts, NETS/debit/credit card transaction/charge slips.
    • Third-party loyalty programs
  • 13. What information should be in the receipt images?
    Receipts should contain the following information:
    • Mall name
    • Shop name and unit number
    • Serially printed tax invoice/ receipt number
    • Transaction date
    • Nett amount paid (minimum of $10.00)
  • 14. Can I submit hand-written receipts?
    Yes, you may submit hand-written receipts that have been endorsed with the following information: 
    • Mall name
    • Shop name and unit number
    • Serially printed tax invoice/ receipt number
    • Transaction date
    • Nett amount paid (minimum of $10.00)
  • 15. My receipts are too long to be captured as 1 full image. What should I do?
    Receipts can be folded to shorten it without blocking the shop name, mall name, unit number, purchase description, total purchase amount, payment method, receipt number and the date of purchase. Note that some receipt formats have this key information printed at the bottom.
  • 16. If I have receipts that are given to me, can I submit them to earn points?
    If you submit a receipt for transactions made by persons other than yourself, you must produce evidence to our satisfaction that such receipts were obtained by you through legitimate means. 


    If a Member fails to produce evidence to our satisfaction that such receipts were obtained through legitimate means, or such receipts are found to be falsified or tempered with, we reserve the right to cancel and/or delete and/or otherwise deduct SFE$ that have already been credited into your account or terminate your membership at our absolute discretion.
  • 17. Can I earn shopFarEast dollars (SFE$) for my past receipts?
    shopFarEast dollars (SFE$) can be awarded for receipts submitted within 24 hours of purchase. To be eligible to earn SFE$, you must be a registered member at the point of purchase.
  • 18. Can my family/friend submit the same receipt as me?
    The system will decline submission of the duplicate receipts.
  • 19. Are SFE$ transferable or exchangeable for cash?
    No, SFE$ are non-transferable and non-exchangeable for cash.
  • 20. How can I check my SFE$ balance?
    You can view your SFE$ balance via the shopFarEast Mobile Application by tapping on the Wallet tab.
  • 21. If I have rejected receipts and would like to appeal, what should I do?

    Please submit your enquiries through the contact us feature in the shopFarEast app with information about your rejected receipts.

  • 22. What is the expiry date for the shopFarEast dollars (SFE$) earned?
    All shopFarEast dollars (SFE$) earned in a calendar year will expire on 31 December of that year. However, shoppers are given till 30 June of the following year (Grace period) to redeem their points.
  • 1. I forgot my login details. How do I reset my password?
    Tap on “Need Help? > Forgot Password” option in the login screen and follow the instructions to reset your password.
  • 2. I am unable to register or log into my account. Why is this happening?
    You may wish to:
    • Check your internet connection.
    • Check if you have entered the correct username or password. If you have forgotten your password, please tap on “Need Help? > Forgot Password” option on the login page to reset it.

     

    Should you still face difficulties in using the mobile application, tap on the “Need Help? > Contact Us” on the login page to submit your queries.

  • 3. What can I find in my wallet?
    • SFE$: View your total SFE$ and its’ expiry date
    • Vouchers: View all your used and unused vouchers
    • Game Chances: Play Game and view the total of game chances you have
    • Refer & Earn: View any ongoing referral campaign and share your referral code with your family and friends
  • 4. How can I be updated on the status of my receipt(s) submission?
    You can view the status of your receipt(s) submission from "Activities” page by tapping on the “Activities” icon at the bottom of the screen.

    Tap on the Filter icon and select “Receipts (Past 12 Months) and you may view all the receipts you have submitted in the past 12 months. Status of your receipt submission will be shown as “Receipt Pending”, “Receipt Approved”, or “Receipt Rejected”.
  • 5. Where can I check my account activities such as SFE$ and vouchers utilisation?

    You can check your account activities from "Activities” page by tapping on the “Activities” icon at the bottom of the screen. Tap on the Filter icon and you can sort through your activities through the following selection:

     

    • All (Past 30 days): View all types of activities made in the last 30 days
    • SFE$ (Past 12 Months): View all SFE$ earned or utilised in the past 12 months
    • Used Vouchers (Past 12 Months): View all used vouchers and in the past 12 months
    • Receipts (Past 12 Months): View all submitted receipts and submission status in the past 12 months
    • Payment (Past 12 Months): View all payments/purchases made on the shopFarEast app in the past 12 months.
  • 6. I have lost my receipt. Can you still award my SFE$?
    Unfortunately, we will require a valid receipt image for validation.
  • 7. Why are my receipts declined by the system?

    The system may decline receipts due to the following reasons:

     

    • Receipt submitted is not from participating Far East Malls.
    • Receipt falls under the exclusion list stated in point 13 under the Earning SFE$ section.
    • Receipt has missing information as per stated in point 14 under the Earning SFE$ section.
    • Multiple receipts submitted at a time.
    • Receipt is less than $10 in purchase value.
    • Receipt is unclear/blurry.
    • Receipt is submitted more than 24 hours after transaction date. Refer to point 6.
    • Duplicate receipts.
  • 8. I have problems submitting the receipts. Who can I contact?
    Please submit your enquiries through the contact us feature in the shopFarEast app with the error shown in your mobile app.
  • 9. Who should I contact if I require more information?
    For any enquiries about the programme, please write in via the contact form on our mobile app or website.